State Occupancy Manager

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As the State Occupancy Manager, you will lead sales activities, provide coaching to meet occupancy and pricing targets, and collaborate with marketing and operations teams to design effective sales strategies. You will optimise the Customer Relationship Management (CRM) system, facilitate staff training, and support new site sales ramp-up to ensure smooth occupancy, admissions processes, and organisational alignment.



Responsibilities include:

• Leads sales activities across homes, provides guidance and coaching to ensure occupancy, accommodation pricing, and additional services targets are achieved, and facilitates the development of staff capabilities to maintain a sustainable and independent sales function.
• Collaborates with the Marketing & Events Specialist and the Operations Leadership Team to design and implement effective sales strategies and supports the creation of annual marketing plans, promotional strategies, and competitive analysis to bolster sales and referral generation.
• Provides on-site support and training to upskill home managers and key personnel and enables them to take full ownership of local sales activities and maintain optimal occupancy levels.
• Oversees the sales administration function and works closely with the IS (Information Systems) team to ensure the Resident Management System and customer tracking tools align with business needs.

About You

To be successful in this role, our preferred candidate will have:

• Bachelor’s degree required, Master’s degree preferred; Business Administration, Sales, Marketing is preferred. Any other related discipline or commensurate work experience considered.
• Significant experience within Sales or Operations Management in the Aged Care, Healthcare, or Hospitality Sectors is preferred.
• Strong Customer Relationship Management (CRM), Microsoft Office, Occupancy Management, Sales Strategy Development, Operations Management and Project Management skills.
• Excellent Talent Management, Adaptive Thinking, and Problem Solving skills.

Why Work For Bolton Clarke:



Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support
  
• Career progression and development opportunities
  
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
  
• Private health insurance and gym discounts
  
• An Employee Assistance Program for staff and family
  

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.



Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.



If you have any further queries, please contact Troy Groves ()